Shipping policy

SHIPPING & DELIVERY POLICY

Lumaris Photo offers digital delivery and shipping of physical photo products, depending on the service selected at checkout.

Digital Orders
Digital photo orders are delivered electronically and do not require physical shipping. Your completed digital photograph will be delivered using the delivery method stated with your order.

Printed & Physical Orders
Printed photographs and other physical products are carefully prepared, packaged, and shipped to the address provided at checkout.

Processing Time
Orders require processing before shipment. Processing times may vary depending on the product, order volume, and whether an additional photograph or information is required from the customer.

Shipping Time
Estimated shipping and delivery times shown at checkout or on the product page are estimates and are not guaranteed. Delivery may be affected by the shipping carrier, holidays, weather, or other circumstances outside our control.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once an order has shipped, we may not be able to change the delivery address.

Lost, Delayed, or Damaged Orders
If your order arrives damaged or you believe there is a problem with your shipment, please contact Lumaris Photo with your order number and details of the issue. We will review the situation and work with you toward an appropriate resolution.

Questions About Your Order
For questions regarding processing, shipping, or delivery, please contact us using the contact information provided on our website.