Refund policy

At Lumaris Photo, each order is prepared specifically for you using the photograph(s) you provide. Because our digital photo services, passport/ID photo services, and personalized photo prints are custom-made products, they are generally not eligible for return or refund once processing has begun.

Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders may be cancelled for a full refund if we have not yet begun processing the submitted photograph. Once photo preparation, editing, review, printing, or other personalized work has begun, the order cannot normally be cancelled.

Digital Photo Orders
Because digital photographs are personalized digital products, completed or delivered digital orders are non-returnable and non-refundable. If we make an error in preparing your photograph, please contact us so we can review the order and, where appropriate, correct the photograph at no additional charge.

Printed & Personalized Photo Orders
Personalized printed photographs cannot be returned because of a change of mind. However, if your order arrives damaged, contains an incorrect item, or there is a printing or preparation error caused by Lumaris Photo, please contact us promptly. We will review the issue and, where appropriate, provide a replacement or other suitable resolution.

Customer-Provided Photographs
Customers are responsible for providing a photograph that reasonably follows the photo-taking instructions provided on our website. If the submitted photograph cannot reasonably be prepared for the selected photo requirements, we may contact you and request another photograph before completing your order.

Passport & ID Photo Acceptance

Lumaris Photo prepares and reviews photographs based on the photo requirements selected by the customer when the order is placed. Final acceptance of any photograph is determined solely by the government agency, institution, or other authority receiving it. Lumaris Photo cannot guarantee acceptance where rejection results from circumstances outside our preparation of the photograph, including application issues, outdated or incorrectly selected requirements, changes in agency requirements, or decisions made by the receiving authority.

If you believe there is a problem with your order, please contact us through the contact information provided on our website and include your order number and a description of the issue. We will review your request and work with you toward an appropriate resolution.